Frequently Asked Questions

On the log in page click “Forgot Username” (Alternatively you can click here). Enter the email address associated with your account and click “Request Username”. Shortly you will receive an email from us with your username.

To reset your password navigate to the log in page and click “Forgot Password” (Alternatively you can click here). Enter the email address associated with your account and click “Send Email”. We will send you an email with a link to update your password.

If you are not receiving an email after clicking on the Forgot Username or Forgot Password links, please check your junk inbox.

It may also be that you have entered an email address that was not used during registration.

If login issues persist, contact the web services team at 1300 224 952 or webservices@jrt.com.au or chat with us by clicking on the “Need Help?” button.

Depending on the error message you may need speak with our accounts team for issues such as inactive accounts, inactive ABN’s or already existing ABN’s. Please contact the accounts team on 1800 777 457 or credit.administration@rexelha.com.au.

Or if you have entered an invalid password more than 3 times and are locked out of your WebStore account, you will need to contact our webservices team at 1300 224 952 or webservices@jrt.com.au.

Once logged in, click on “My Account” on the top right, from any page of the WebStore. Under “My Profile” you can edit your contact details including name, phone number, email etc. under the “Personal Details” tab.

If you scroll down or click on the “Profile Details” tab, you can also edit your default click & collect branch, employee number & PO number.

If you have previously opened an account with us, you will find your customer number on an invoice or statement. The customer number is also known as your account number and can be used to register for an account.

In the case you still require assistance with your account, please contact our accounts team on 1800 777 457 or email us on credit.administration@rexelha.com.au.

If you are not able to find a product on our WebStore and would like your nearest branch to quote it, you can select add a “Special Item” request on the cart page.

Select the vertical three dots on the right hand side of the cart page. A pop-up box will appear, select the “Special Item” icon and add the details of the product you are after. Once finished, select the “Add to Cart” button. Your nearest branch will review the request and get back to you with a price or a suitable alternative.

Once you have clicked on ‘submit order’, your order is sent to your nominated branch for processing. As such, you cannot then amend or cancel the order online. Please contact your nominated branch, you can find these details on your order confirmation email.

Only customers with a trade cash account will have the option to pay for their orders with either a debit or credit card.

Alternatively if you have a trade credit account you will receive an invoice for your purchase.

If you have any questions about your account you can contact the accounts team on 1800 777 457 or credit.administration@rexelha.com.au.

You will receive an emailed acknowledgment of your order when it is placed. Please note that your order may arrive as one or more consignments.

All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact us on 1300 224 952 or email webservices@jrt.com.au.

Once logged into your WebStore account click on "My Account" and select the “Invoices History” tab. From here you will be able to view a list of your invoices and select an invoice to download in PDF format.

You can now easily request a quote straight from your cart. Simply log in, add the products to your cart and on the cart page, hit the "Request a Quote" icon. Tell us when you need the quote by on the pop-up form, add any special instructions, then click the "Submit Request" button.

Your branch will email you a link to the quote as soon as it's ready and you can even order the quote online.

For more information on requesting a quote or converting a quote please click here.

Once logged into your account, click on “My Account” and scroll down to the “Document Request” tab on the left-hand side.

Select the Document Type that you are after. You will also need to select options from the other input fields. Once finished select the “Request File” button.

An email containing the file will be sent to you shortly.

Note: Some Job Management Software’s (JMS) offer the option to automate price and invoice files directly into the software. Please select the JMS you use here.

If you do not see the link for download files you may need to have your account administrator place the request or provide you access to do so.

Our industry leading WebStore offers a range of features to help you streamline your business and save time! With everything available at your fingertips 24/7, you can run your business in the most effective way possible.

Check stock availability, access to your account pricing, view your orders, manage and accept quotes, invoices and much more! For detailed information on our Key WebStore Features please click here.

Haven’t got a WebStore account yet? Register here in just a few simple steps.

Purchasing online via our WebStore is only accessible for account customers. If you have a registered ABN you can easily apply for an account with us, and experience the benefits, clicking here.

Alternately we offer over the counter sales at our branches. Our branch staff are able to assist you with product availability and pricing. Please use our branch locator to find your nearest branch.

Click here to register for a WebStore account.

If you are an existing Rexel customer select “I am already an account customer and want to activate my Web Account”. Enter your account number and billing address postcode (if you have been given an account number ending in ‘-1’, please do not include it in the account number field. Fill in the rest of your personal details and click on the “Register” button.

After successfully filling out the registration form you will shortly receive two emails. The first email confirming your registration, and the second requiring you to verify your email address (please check your spam/junk inbox if you do not receive the email within a few minutes). After confirmation of your email address your Rexel WebStore account will become active.

If you experience any issues during the registration process, please contact our webservices team at webservices@jrt.com.au or 1300 224 952.

If you are new to Rexel select “I am a new customer and wish to open a Trade Account* (cash or credit terms)”. Select the type of account you would like to open and complete all of your company details. Please note you will need a registered ABN number.

After the registration process is completed, you will receive an email confirming your registration. You will also receive another email to verify your email address (please check your spam/junk inbox if you do not receive the email within a couple of minutes). After confirmation of your email address your Rexel WebStore account will become active.

Note: The first user account to register will have the Administrator role by default. All user accounts created, thereafter, will have to be approved by the administrator. The administrator role can be shared by editing the user accounts via the “My Company” tab then “Manage my users”.

Only users with the WebStore admin role will be able to create user logins.

Once logged into your WebStore account click on "My Account" and select “My Company”. Then select “Manage your users”

On the following page select the blue “+ Create User” button on the right hand side, then enter all input fields marked with a *. Configure the roles and permissions for your colleague/staff’s role and click “Save”. The newly created user will receive an email containing their username and a link to setup a password.

Yes, simply add your products to cart and click on “Checkout”. You will be navigated to the secure checkout page where you will be able to select from “Delivery” or “PickUp – Click & Collect”.

We will endeavour to have your order ready as soon as we can (click and collect is usually ready for collection within 60 minutes), and you will receive a notification when it’s ready to collect.

To download product datasheets and other related documents, search and click on your desired product. On the product details page scroll down to the “Technical Documents” heading. Here you will be able to download and see a list of available product documents.

Yes you can. A pop-up box will appear on the top right of your search results page, where you will be able to leave us a rating and provide feedback on your experience.

In the event your search did not return any results, please click here to provide details regarding the product you were looking for. This will enable us to improve your search experience in future.

We sure do! Enjoy a streamlined homepage, explore products with offline catalogs, scan items directly into your basket using our barcode scanner, and discover a range of innovative, time-saving features. Our app is available to download on the App Store or get it on Google Play.

You can contact any one of our branches for support. To find your nearest branch click here to use our branch locator.

If you require additional help, head to our Support Contacts page for additional points of contact.

For more information about working at Rexel or to submit your CV to us, please visit our careers page.